My Basket
-
${ item.product_title }$ ${item.price}
Frequently Asked Questions
Here are answers to some frequently asked questions about Gracie's Christmas Cookies:
What happened to your other website?
Starting October 2023, we have consolidated our shipping and pick-up websites. Our processes, however, have stayed the same:
For PICK-UP - We have different locations where you can pick-up your cookies. You can choose cookies and mix and match quantities with 1/4 dozen as the minimum per variant.
For SHIPPING - There is no longer a minimum quantity for the purchase of cookies for shipping. You may also choose the courier and speed of choice. Please note, however, we still follow a fulfillment schedule. This means that your shipment preference refers to the days in transit, not including the days required for the fulfillment schedule.
If you want your cookies immediately, try the PICK-UP OPTION.
How long will these cookies stay good for?
Our cookies are freshly made. If stored properly, they can last up to twelve (12) months frozen, and three (3) months in a refrigerator. See storage tips below.
If your shipment is delayed, fear not! Our cookies are packed to withstand transit.
My shipment is delayed. Where do I go to check its status?
Once your package leaves our kitchen, the courier is now responsible for the transit time. When your shipment is dispatched, we provide a tracking number for the courier of your choice. Please use this number to check with the courier directly for its status.
What if I'm unable to pick-up my cookies on the pick-up day I chose?
Email customerservice@gracieschristmascookies.com to reschedule your pick-up to another location. Please give us at least 3 to 5 days notice to accommodate this. We also have a shipping option to avoid the need to come down and pick-up your cookies.
What is the best way to store these?
Step 1: TRANSFER cookies from original box to an air-tight container.
Step 2: SEPARATE cookie kinds to keep flavors from melding into each other. Mint, lemon, rum balls should be kept in their own containers.
Step 3: CHILL cookies in a refrigerator to keep for up to three (3) months or FREEZE cookies in a freezer to be kept for up to twelve (12) months.
What do I need to bring on the day of cookie pick-up?
You can claim your cookies by showing us your email confirmation. This can be a printed copy or a copy on your phone. We use this to verify your order and ensure the right cookies go to the right people.
Can I pre-order and pay when I pick up?
No. You can pay on-site if you order on-site. But our pick-up function requires payment first to avoid wastage when customers pre-order and don't pick up their cookies. Pre-ordering with pre-paying also ensures the speed of service to avoid large crowds and long waiting times at our locations.
Are your cookies allergen free?
All products are made in a facility that processes NUTS and DAIRY. We recommend you avoid them if you have allergies to these products.